Terms of Service

This document constitutes the Terms of Service (hereinafter "ToS") of the fulfillment service provided by Monsieur Yassir Boudda, Sole proprietor, registered under SIREN number 853374551, operating the website https://amirelay.com (hereinafter "AmiRelay").

Any use of the Service implies full and unreserved acceptance of these ToS. The Client is invited to read them carefully before registering or using the Service.

1. Definitions

For the purposes of these ToS, the following terms shall have the meanings set out below:

• "Service": all fulfillment services provided by AmiRelay, including receipt, storage, order preparation (pick & pack), shipping and returns processing.
• "Client": any individual or legal entity that has created an account on the AmiRelay platform and uses the Service professionally.
• "Platform": the online interface accessible at https://amirelay.com, enabling the Client to manage their fulfillment activity.
• "Dashboard": the personalised management space made available to the Client on the Platform.
• "Wallet": the prepayment account associated with the Client account, used to settle service fees.
• "SKU": a unique reference identifying one of the Client's articles or products.
• "Outbound order": an order prepared and shipped from AmiRelay's warehouse to an end buyer.
• "Buyer return": a parcel sent back by an end buyer to AmiRelay's warehouse.

The above definitions apply in both the singular and the plural.

2. Purpose

These ToS define the conditions under which AmiRelay makes the fulfillment Service available to the Client, as well as the respective rights and obligations of the parties.

The Service includes in particular: the receipt and quality control of goods, their storage in AmiRelay's warehouse, the preparation and shipping of orders, and the management of buyer returns in accordance with the Client's instructions.

These ToS apply to the exclusion of all other terms, including the Client's own general purchasing conditions.

3. Access to the Service

The Service is accessible to any professional with a valid account on the Platform. Registration requires the provision of accurate and complete information, including the legal and banking details necessary for invoicing.

AmiRelay reserves the right to refuse access to the Service or to suspend an account in the event of non-compliance with these ToS, fraudulent conduct, or any use incompatible with the nature of the Service.

4. Pricing

The prices applicable to the Service are those in force as of 1 June 2026, as detailed below:

• storage: twenty euros (€20) ex. VAT per cubic metre per calendar month or billing cycle fraction
• pick & pack: one euro fifty (€1.50) ex. VAT per outbound order prepared
• returns: three euros (€3) ex. VAT per buyer return or returned parcel processed

All prices are quoted exclusive of VAT. Applicable VAT will be added at the rate in force on the invoicing date, in accordance with French tax regulations.

AmiRelay reserves the right to modify its prices. Any price change will be notified to the Client by email at least thirty (30) calendar days before it takes effect.

5. Invoicing

Invoicing is carried out by debiting the Client's Wallet. Invoices are generated automatically and made available in the Client Dashboard.

Storage fees are invoiced monthly on the first working day of the following month. Pick & pack and returns fees are invoiced as the services are performed.

If the Wallet balance is insufficient, AmiRelay reserves the right to suspend the Service until the account is replenished. The Client will receive an automatic notification when their Wallet balance falls below a threshold defined in the Dashboard.

6. Wallet

The Wallet is a euro (€) prepayment account funded by the Client. It is used to settle all AmiRelay service fees as they are incurred.

The Client may top up their Wallet at any time by bank transfer or any other payment method accepted by AmiRelay. Funds held in the Wallet do not earn interest.

Upon termination of the Service, any positive Wallet balance will be refunded to the Client within thirty (30) calendar days, after deduction of all amounts owed to AmiRelay.

7. Client Obligations

The Client undertakes to use the Service in accordance with these ToS and applicable law. The Client is solely responsible for the goods entrusted to AmiRelay.

In particular, the Client undertakes to:

• Provide accurate and up-to-date information on stored products (dimensions, weight, value, shipping restrictions).
• Ensure that goods entrusted to AmiRelay are lawful, compliant with applicable regulations, and pose no risk.
• Maintain a sufficient balance in their Wallet to cover ongoing services.
• Notify AmiRelay promptly of any change affecting the goods or shipping arrangements.
• Comply with the timelines and procedures for sending goods to the warehouse, as defined in the Dashboard.
• Take out insurance covering the value of goods stored at AmiRelay.
• Not store hazardous, perishable, regulated or export-controlled goods without prior written agreement from AmiRelay.

In the event of a breach of these obligations, AmiRelay may suspend the Service or terminate the agreement by operation of law, without prejudice to any claim for damages.

8. AmiRelay Obligations

AmiRelay undertakes to provide the Service with care and professionalism, in compliance with the agreed timelines and conditions. AmiRelay implements reasonable measures to ensure the security and integrity of goods entrusted to it.

AmiRelay undertakes to inform the Client as soon as possible of any incident likely to affect their goods or shipments. AmiRelay retains video evidence of quality control and weighing operations for a period of thirty (30) days.

9. Buyer Returns

Buyer returns are processed in accordance with the Client's instructions configured in the dashboard (return to stock, quarantine, destruction, return to Client).

Standard return fees are three euros (€3) ex. VAT per parcel processed.

The Client acknowledges that AmiRelay acts as a logistics service provider and is not responsible for the returns policy between the Client and their end buyers.

In the absence of instructions from the Client in the Dashboard, AmiRelay will place returns in quarantine and contact the Client for instructions. Additional storage fees may apply if the processing time exceeds seven (7) working days.

10. Limitation of Liability

AmiRelay's liability is strictly limited to direct damages resulting from a proven fault in the performance of the Service. In any event, AmiRelay's liability shall not exceed the amounts actually received by AmiRelay for the Service during the three (3) months preceding the loss.

• Indirect, intangible or consequential damages, including loss of revenue, profit or customers.
• Damages resulting from force majeure or an unforeseeable event.
• Damages caused by the Client's own fault or negligence.
• Shipping delays attributable to third-party carriers.
• Loss or damage to undeclared or improperly packaged goods.

The Client is advised to take out insurance covering the value of goods stored and in transit.

11. Force Majeure

AmiRelay shall not be liable for any delay or failure to perform the Service resulting from a force majeure event, including strikes, fire, flooding, pandemics, failure of transport or internet networks, or acts of terrorism.

If a force majeure event occurs, AmiRelay will inform the Client as soon as possible and take reasonable steps to minimise the impact on the Service. If the force majeure continues for more than thirty (30) days, either party may terminate the contract without compensation.

12. Termination

The contract is entered into for an indefinite term. Either party may terminate it at any time by written notice, subject to fifteen (15) calendar days' notice.

AmiRelay may terminate the contract with immediate effect in the event of a serious breach by the Client, including non-payment, fraud, or non-compliant use of the Service.

Upon termination, the Client has fifteen (15) days to collect their goods at their own expense. After this period, AmiRelay may proceed to destroy or sell the goods after serving formal notice that has gone unanswered.

13. Confidentiality

Each party undertakes to treat as strictly confidential all information exchanged in the context of performing these ToS, and not to disclose it to third parties without the prior written consent of the other party. This obligation of confidentiality shall survive termination of the contract for a period of three (3) years.

14. Intellectual Property

All elements of the Platform (texts, images, software, trademarks, logos) are the exclusive property of AmiRelay or its partners and are protected by intellectual property law. Any unauthorised reproduction, representation or use is strictly prohibited.

15. Personal Data Protection

In the context of the Service, AmiRelay processes the Client's personal data as data controller. These processing activities are carried out in accordance with the General Data Protection Regulation (GDPR) and applicable national law. For more information, please consult our Privacy Policy.

16. Cookies

The Platform uses technical cookies that are necessary for its proper functioning. Use of the Platform implies acceptance of these cookies. The Client may configure their browser to refuse cookies, but this may affect the proper functioning of certain Platform features.

17. Hyperlinks

The Platform may contain links to third-party websites. AmiRelay has no control over these websites and accepts no responsibility for their content. The existence of a link does not constitute endorsement of the linked website.

18. Applicable Law and Jurisdiction

These ToS are governed by French law. In the event of a dispute relating to their interpretation or performance, the parties shall endeavour to reach an amicable resolution. Failing that, the courts with jurisdiction over AmiRelay's registered office shall have exclusive jurisdiction.

19. Amendments to the ToS

AmiRelay reserves the right to amend these ToS at any time. Any amendment will be notified to the Client by email at least fifteen (15) days before it takes effect.

Continued use of the Service after the new ToS take effect constitutes acceptance thereof. If the Client refuses the new terms, they must terminate their account in accordance with clause 12.

20. Entire Agreement

These ToS constitute the entire agreement between the parties regarding the Service and supersede all prior agreements, negotiations or communications on the same subject.

If any clause of these ToS is declared null or unenforceable, the remaining clauses shall remain in full force. Partial invalidity shall not affect the validity of these ToS as a whole.

21. Data Subject Rights (GDPR)

In accordance with the GDPR, the Client has the right of access, rectification, erasure, restriction, portability and objection regarding their personal data processed by AmiRelay. To exercise these rights, please consult our Privacy Policy.

The Client may also lodge a complaint with the relevant supervisory authority (in France, the CNIL) if they consider that the processing of their personal data does not comply with applicable regulations.

22. Contact

For any question relating to these ToS or the Service, the Client may contact AmiRelay via Contact us.

AmiRelay undertakes to respond to any request within a reasonable time and, in any event, within a maximum of fifteen (15) working days.

23. Legal Notice

Monsieur Yassir Boudda Address: see website legal notice SIREN 853374551 SIRET 85337455100010 Email: Contact us

For any information request or complaint, you may contact AmiRelay at the following address: Contact us.

Last updated: June 2026 — Version 1.1 Vinted fulfillment